Privacy Policy

Last updated: 12-11-2023

Privacy Policy

This Privacy Policy describes how New Heating (the "Site," "we," "us," or "our") collects, uses and discloses your personal information when you visit the website, use our services, or make a purchase through new-heating.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other steps required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, to provide the Services, to comply with any applicable legal obligations, and to protect or defend the Services, our rights and the rights of our users or others.

Information we collect directly from you

Information you provide to us directly through our Services may include the following:

• Basic contact information, including your name, address, phone number, e-mail.
• Order information, including your name, billing address, shipping address, payment confirmation, e-mail address, phone number.
• Account information, including your username, password, security questions.
• Shopping information, including the items you view, place in your shopping cart or add to your wish list.
• Customer support information, including the information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services.
• Our payment processors, who collect payment information (e.g., bank account, credit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to fulfill our contract with you.

When you visit our Site, open emails or click on links we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for the privacy policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.

How we use your personal information

Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to you regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly encourage you not to share your username, password or other access details with others. If you believe your account has been compromised, please contact us immediately.

Communication with you. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, provide you with effective services and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use with respect to powering our store, please see the relevant page. We use Cookies to optimize and improve our Site and our Services (including remembering your actions and preferences), perform analytics and better understand users' interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser's settings. Please note that deleting or blocking Cookies may adversely affect your user experience and may make some Services, including certain features and general functionality, not work correctly or no longer available. In addition, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties performing services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you ask us directly, request or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our business group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked *) about users for the purposes described above in "How we collect and use your personal information" and "How we disclose personal information."

Category Categories of recipients Identification data such as basic contact information and certain order and account information Suppliers and third parties performing services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Commercial information such as order information, store information and customer support information Business and marketing partners Internet or other similar network activity, such as usage data Affiliates

We do not use or disclose sensitive personal information for the purpose of deriving characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to a public area of the Services, such content will become public and accessible to all.

We have no control over who will have access to the information you choose to make available to others, and cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for privacy.

Third Party Websites and Links

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information on those sites. Information you provide on public or semi-public sites, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or by any third party. Our inclusion of such links does not by itself imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Details of Children

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at the contact information listed below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined in applicable law) personal information of persons under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We encourage you not to use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of these rights with respect to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may deny your request as permitted by law.

• Right of Access / Knowledge. You may have the right to request access to personal information we hold about you, including details regarding the ways we use and share your information.

• Right to Delete. You may have the right to request that we delete personal information we hold about you.

• Right of Correction. You may have the right to request that we correct inaccurate personal information we hold about you.

• Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to

• Restriction of Processing: You may have the right to ask us to stop or restrict the processing of personal information.

• Withdrawal of Consent: If we rely on consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed. You may exercise any of these rights where indicated on our site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the required timeframe according to applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact information listed below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information provided below or filing your complaint with your local data protection supervisory authority.

International Users

Please note that we may transfer, store and process your personal information outside your country of residence, including the United States. Your personal information is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority, as applicable, unless the data transfer is to a country that provides an adequate level of protection.

Contact

If you have any questions about our privacy policy or this privacy policy, or if you wish to exercise any of the rights available to you, please call or email us at info@new-heating.com.