Shipping Policy (Within the EU and UK only)
Thank you for choosing our company for your shipping needs. We strive to provide a transparent and reliable shipping experience for our valued customers. Please read the following policy to understand how we handle shipping:
Processing Time: Upon receipt of your order, we will process and prepare your package for shipment within 2 business days. This time allows us to verify order information, securely package the items and complete all required documentation.
Shipping Methods: We offer a shipping method to suit your needs, and track and trace is possible.
PayPal and credit card transaction fees: PayPal transaction fees and credit card transaction fees are at your own choice and therefore we cannot refund their transaction fees on returns.
Standard Shipping (EU) - Usually 2 -7 business days when in stock: This method provides reliable delivery within the estimated time frame specified during checkout.
Shipment Tracking: Once your package has shipped, you will receive a tracking number from us via email or other contact you provide. This tracking number allows you to track the progress of your shipment. You can use our online tracking system to view the current status and estimated delivery date of your package.
Delivery Time: Delivery time depends on your chosen shipping method and the destination of your package. While we strive to deliver within the estimated time frame, please note that unforeseen circumstances such as weather conditions or customs inspections may occasionally cause delays. We appreciate your patience in such situations.
Shipping Costs: Shipping costs are calculated based on several factors, including the weight and dimensions of the package, the shipping method chosen and the destination. The applicable shipping costs are clearly displayed during the checkout process before you confirm your order.
International Shipping: We offer international shipping to the EU and UK. Please note that additional customs fees, duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the shipping cost paid to us.
Package Protection: We take great care to pack your package carefully to minimize the risk of damage in transit. In the unlikely event that your package arrives damaged, please contact our customer service team immediately. We may ask for photos or other evidence of the damage to help resolve the issue.
Returns and Exchanges: For information on returning, exchanging or canceling an order, please refer to our separate Return and Exchange Policy, which outlines the procedures and requirements for such requests.
We are committed to providing exceptional shipping services and ensuring your satisfaction. If you have questions or concerns about our shipping policies, please contact our customer service team, and we will be happy to assist you.
Note: This shipping policy is subject to change without notice. Please refer to the most recent version on our website or contact our customer service team for updates.
