Shipping Policy (EU & UK Only)
Thank you for choosing our company for your shipping needs. We strive to provide a transparent and reliable shipping experience for our valued customers. Please read the following policies to understand how we handle shipping:
Processing Time: Upon receipt of your order, we will process and prepare your package for shipment within 2 business days. This time allows us to verify the order details, package the items securely, and complete all necessary documentation.
Shipping Methods: We offer a shipping method that suits your needs, and track and trace is possible.
PayPal and credit card transaction fees: PayPal transaction fees and credit card transaction fees are at your own discretion and we cannot reimburse these transaction fees for returns.
Standard Shipping (EU) - Typically 2 -7 business days when in stock: This method offers reliable delivery within the estimated time frame specified during checkout.
Shipment Tracking: Once your package has been shipped, you will receive a tracking number from us via email or other means of contact provided by you. This tracking number allows you to track the progress of your shipment. You can use our online tracking system to view the current status and estimated delivery date of your package.
Delivery Time: Delivery time depends on the shipping method you choose and the destination of your package. While we strive to deliver within the estimated time frame, please note that unforeseen circumstances such as weather conditions or customs inspections may occasionally cause delays. We appreciate your patience in such situations.
Shipping Costs: Shipping costs are calculated based on several factors, including package weight and dimensions, selected shipping method, and destination. Applicable shipping costs are clearly displayed during the checkout process before you confirm your order.
International Shipping: We offer international shipping to the EU and UK. Please note that additional customs fees, duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the shipping cost paid to us.
Package Protection: We take great care in carefully packaging your package to minimize the risk of damage during transit. In the unlikely event that your package arrives damaged, please contact our customer service team immediately. We may ask for photos or other evidence of the damage to help resolve the issue.
Returns and Exchanges: For information about returning, exchanging, or canceling an order, please see our separate Returns and Exchanges Policy, which outlines the procedures and requirements for such requests.
We are committed to providing exceptional shipping services and ensuring your satisfaction. If you have any questions or concerns about our shipping policies, please contact our customer service team and we will be happy to assist you.
Note: This shipping policy is subject to change without notice. Please check the most recent version on our website or contact our customer service team for updates.
