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Shipping & Returns

Shipping Policy (Ships only in EU and UK)

Thank you for choosing our company for your shipping needs. We aim to provide a transparent and reliable shipping experience for our valued customers. Please read the following policy to understand how we handle shipping:

Processing Time: Upon receiving your order, we will process and prepare your package for shipment within 2 business days. This time allows us to verify the order details, securely package the items, and complete any necessary documentation.

Shipping Methods: We offer a shipping method to accommodate your needs, and track and trace are possible.

Standard Shipping (EU) - 5-7 workdays when in stock: This method offers reliable delivery within the estimated timeframe specified during checkout.

Shipment Tracking: Once your package is dispatched, we will provide you with a tracking number via email or any other contact method you have provided. This tracking number will allow you to monitor the progress of your shipment. You can use our online tracking system to view the current status and estimated delivery date of your package.

Delivery Time: The delivery time depends on the shipping method you have chosen and the destination of your package. While we strive to deliver within the estimated timeframe, please note that unforeseen circumstances such as weather conditions or customs inspections may occasionally cause delays. We appreciate your patience in such situations.

Shipping Charges: Shipping charges are calculated based on various factors, including the weight and dimensions of the package, the shipping method selected, and the destination. The applicable shipping charges will be clearly displayed during the checkout process before you confirm your order.

International Shipping: We offer international shipping to EU and UK. Please note that additional customs fees, duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the shipping charges paid to us.

Package Protection: We take great care to ensure that your package is securely packaged to minimize the risk of damage during transit. In the unlikely event that your package arrives damaged, please contact our customer support team immediately. We may request photos or other evidence of the damage to assist with the resolution process.

Returns and Exchanges: For information regarding returns, exchanges, or order cancellations, please refer to our separate Returns and Exchanges Policy, which outlines the procedures and requirements for such requests.

We are committed to providing exceptional shipping services and ensuring your satisfaction. If you have any questions or concerns regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for any updates.

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